TERMS & CONDITIONS

These terms and conditions affect your legal rights. It is therefore important that you read and understand them.

Future Fun Trading Company is a supplier of leisure and fitness services. The recreational services include participation in trampolining, dodge ball and basketball (“leisure and fitness activities”), Urban Rocks Climbing and Aerial Adventures. By purchasing a ticket from Future Fun Trading Company, you agree that the supply of Future Fun Trading Company services and participation by you in the leisure and fitness activities is subject to the following terms and conditions:

You acknowledge that the leisure and fitness activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur and you voluntarily assume and accept all such risks and waive the right to sue Future Fun Trading Company for any personal injury or death in any way whatsoever caused by or arising from participation in such activities;

 

TRAMPOLINE AREA
You cannot participate in the Trampoline leisure and fitness activities if you are under 5yrs unless you are accompanied on the activities at all times by a parent or a responsible adult guardian. 5yrs to under 13yrs are allowed on the activities unaccompanied but must be supervised by a parent or responsible adult on the Park. 13yrs to under 18yrs are allowed unaccompanied and unsupervised. The minimum age is 18 months for all activities. The weight limit for an individual participant is 150 kg’s. Future Fun Trading Company recommends that if you have weight-related concerns you should consult your health services provider and receive medical clearance before engaging in trampoline jumping.

 

GRAVITY ROCKS URBAN CLIMB 
Briefing and Safety Rules include: proper fitting of the harness, instruction in use of the carabiners, safety checks before, during and jumping down from your climb, and a demonstration of 'safe' climbing in the arena.

Stairway to Heaven:  The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb.

Children 12 years and under need to have an adult on premises when climbing.

Wear comfortable clothes for climbing and sports type footwear.

Harnesses must be worn at all times when climbing

Only one person on a challenge at a time

A safety briefing must be completed

Check out down below before you jump down

No climbing without being clipped properly into the auto belay

No children under 4 years of age allowed

No food or drink in the climbing arena

Climbing is an alcohol free activity at GRAVITY

 

AERIAL ADVENTURES
SkyRider :  No person over 110kg / 242 lbs / 17st 4 lbs should be allowed on the SkyRider. No person over 187cm / 6ft 2” tall should be allowed on the SkyRider. No person less than 130cm / 4ft 3” tall should be allowed on the SkyRider unless specific harnesses are available for said person. 

Leap of Faith:  The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb. The minimum age for users is 6 years old.

Free Fall Jump:  The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb. The minimum age for users is 6 years old.

No loose shoes, e.g. flip flops, hats or superficial clothing that may impede the harness.

Long hair must be tied back or tucked into harness jacket.

Hoods attached to garments must be tucked into the harness jacket securely.

No hooped or dangling earrings, necklaces or bracelets. 

 

GENERAL
You must comply with all signs or other directions of Future Fun Trading Company. Future Fun Trading Company may suspend or cancel your participation in any recreational activities in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct. In particular, you agree that:

Mobile phones will only be used for photography & video purposes within designated park Safe Zones. 
Only photographic equipment that can be carried securely on your person and that does not affect your or others ability to use the leisure and fitness facilities safely, is permitted.
You must only use socks approved by Future Fun Trading Company.
Food or drink must not be consumed whist engaging in the leisure and fitness activities.
Smoking, consumption of alcohol and chewing gum is not permitted whist engaging in the leisure and fitness activities.
You will not be allowed to participate in any leisure and fitness activities if reasonably considered by Future Fun Trading Company to be under the influence of alcohol or drugs.

To the maximum extent permitted by law, but subject to the non-excludable consumer guarantees implied pursuant to the UK Consumer Law, in no event will Future Fun Trading Company or its employees, directors and agents be liable in respect of any claim for any indirect or consequential loss or damage including without limitation personal injury, financial loss (such as loss of profits or use of capital or revenue or otherwise), or for any punitive, exemplary, special, incidental or consequential loss or damage whether such liability arises in contract, tort (including negligence), equity, breach of statute or statutory duty or breach of any consumer guarantees.

This disclaimer constitutes the entire agreement between you and us (Future Fun Trading Company) in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.
 


CANCELLATION & REFUND POLICY
NOTE: The following Cancellation and Refund Policy applies to all bookings made online which differ from Gravity’s General terms of Refund and Cancellation on basis of Party bookings, Groups bookings, and On-Site bookings.

All sessions sold online for any of Gravity’s activities are finalized on a no return, exchange, or cancellation basis. Customers are permitted to reschedule within 24 hours of making the booking via contacting Gravity’s customer service through:

Landline: +966 13 835 5299

Mobile: +966 53 438 8870

Email: enquiries.khobar@gravity-ksa.com

If a rescheduled date is agreed, the 24-hour rescheduling period will be applied from the original booking date not the newly agreed upon rescheduled date. If a reschedule cannot be agreed, then the customer will incur a 100% charge upon cancellation.

No refunds or complimentary passes will be made on the day of the session, regardless of the type of event. This includes but is not limited to: arriving late, non-attendance or any amendments made to the booking of the session.

Please review your booking summary carefully and double check the date, timing, number of tickets, and activity type chosen before proceeding to checkout.

 

FEEDBACK PROCESS
At Future Fun Trading Company we are dedicated and passionate about delivering a world class service to all of our customers whether it be prior, during and even after your visit. At Future Fun Trading Company we understand and appreciate the importance of all feedback and welcome ALL comments regarding your visit to any of our venues.

To ensure we are able to deal with your feedback appropriately please contact the email address below within 4 weeks of your visit to our venues. We regret that we are unable to assist with any feedback after this time.

All feedback should be sent to feedback@gravity-uk.com and please include the following information in your email:

Your full name

Your postal address

Your contact number

Booking reference number or proof of purchase.

Our Customer Service Centre is available Monday to Friday, 9am until 5pm. Please be advised that it may take up to 18 working days to respond to your feedback, this may be due to any investigative work that would be carried out.

Future Fun Trading Company is committed to saving our environment and will therefore only accept feedback via email.

Thank you for taking the time to contact Future Fun Trading Company.

 

DELIVERY POLICY
We provide our service to you, at our site, at the time you have booked, whether or not the booking was made through our web-based services or directly at our premises.

Socks that are ordered on-line are to be collected from us when you visit our premises.
 


GIFT CARDS
Gift cards ordered on-line are issued with an e-voucher which can be exchanged for the gift card when you visit our premises. Gift Cards are valid for 12 months after which they will expire.
‘VIB’ Gift Cards cannot not be accepted for payment associated with Birthday Parties.

All credit card details are entered on a secure page and are transferred using the SSL encryption method.

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