TERMS & CONDITIONS

These terms and conditions affect your legal rights. It is therefore important that you read and understand them.

Future Fun Trading Company is a supplier of leisure and fitness services. The recreational services include participation in trampolining, dodge ball and basketball (“leisure and fitness activities”), Urban Rocks Climbing and Aerial Adventures. By purchasing a ticket from Future Fun Trading Company, you agree that the supply of Future Fun Trading Company services and participation by you in the leisure and fitness activities is subject to the following terms and conditions:

You acknowledge that the leisure and fitness activities are dangerous with many inherent risks and hazards and as a consequence personal injury and sometimes death can occur and you voluntarily assume and accept all such risks and waive the right to sue Future Fun Trading Company for any personal injury or death in any way whatsoever caused by or arising from participation in such activities;

 

TRAMPOLINE AREA
You cannot participate in the Trampoline leisure and fitness activities if you are under 5yrs unless you are accompanied on the activities at all times by a parent or a responsible adult guardian. 5yrs to under 13yrs are allowed on the activities unaccompanied but must be supervised by a parent or responsible adult on the Park. 13yrs to under 18yrs are allowed unaccompanied and unsupervised. The minimum age is 18 months for all activities. The weight limit for an individual participant is 150 kg’s. Future Fun Trading Company recommends that if you have weight-related concerns you should consult your health services provider and receive medical clearance before engaging in trampoline jumping.

 

GRAVITY ROCKS URBAN CLIMB 
Briefing and Safety Rules include: proper fitting of the harness, instruction in use of the carabiners, safety checks before, during and jumping down from your climb, and a demonstration of 'safe' climbing in the arena.

Stairway to Heaven:  The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb.

Children 12 years and under need to have an adult on premises when climbing.

Wear comfortable clothes for climbing and sports type footwear.

Harnesses must be worn at all times when climbing

Only one person on a challenge at a time

A safety briefing must be completed

Check out down below before you jump down

No climbing without being clipped properly into the auto belay

No children under 4 years of age allowed

No food or drink in the climbing arena

Climbing is an alcohol free activity at GRAVITY

 

AERIAL ADVENTURES
SkyRider :  No person over 110kg / 242 lbs / 17st 4 lbs should be allowed on the SkyRider. No person over 187cm / 6ft 2” tall should be allowed on the SkyRider. No person less than 130cm / 4ft 3” tall should be allowed on the SkyRider unless specific harnesses are available for said person. 

Leap of Faith:  The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb. The minimum age for users is 6 years old.

Free Fall Jump:  The minimum height & weight for users is 120cm/4ft & 10kg/22lb. The maximum weight for users is 150kg/330lb. The minimum age for users is 6 years old.

No loose shoes, e.g. flip flops, hats or superficial clothing that may impede the harness.

Long hair must be tied back or tucked into harness jacket.

Hoods attached to garments must be tucked into the harness jacket securely.

No hooped or dangling earrings, necklaces or bracelets. 

 

GENERAL
You must comply with all signs or other directions of Future Fun Trading Company. Future Fun Trading Company may suspend or cancel your participation in any recreational activities in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct. In particular, you agree that:

Mobile phones will only be used for photography & video purposes within designated park Safe Zones. 
Only photographic equipment that can be carried securely on your person and that does not affect your or others ability to use the leisure and fitness facilities safely, is permitted.
You must only use socks approved by Future Fun Trading Company.
Food or drink must not be consumed whist engaging in the leisure and fitness activities.
Smoking, consumption of alcohol and chewing gum is not permitted whist engaging in the leisure and fitness activities.
You will not be allowed to participate in any leisure and fitness activities if reasonably considered by Future Fun Trading Company to be under the influence of alcohol or drugs.

To the maximum extent permitted by law, but subject to the non-excludable consumer guarantees implied pursuant to the UK Consumer Law, in no event will Future Fun Trading Company or its employees, directors and agents be liable in respect of any claim for any indirect or consequential loss or damage including without limitation personal injury, financial loss (such as loss of profits or use of capital or revenue or otherwise), or for any punitive, exemplary, special, incidental or consequential loss or damage whether such liability arises in contract, tort (including negligence), equity, breach of statute or statutory duty or breach of any consumer guarantees.

This disclaimer constitutes the entire agreement between you and us (Future Fun Trading Company) in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.
 


CANCELLATION & REFUND POLICY
NOTE: The following Cancellation and Refund Policy applies to all bookings made online or in store

Sessions booking:

- All sessions/ tickets sold online or in store for any of Gravity’s activities/products are finalized on a no return, exchange, or cancellation basis.
- Customers are permitted to reschedule within 24 hours of making the sessions booking via contacting Gravity’s customer service through: Landline & WhatsApp: +966 115201164 Email: enquiries.khobar@gravity-ksa.com

- If a rescheduled date is agreed, the 24-hour rescheduling period will be applied from the original booking date not the newly agreed upon rescheduled date. If a reschedule cannot be agreed, then the customer will incur a 100% charge upon cancellation.

- No refunds or complimentary passes will be made on the day of the session, regardless of the type of event.This includes but is not limited to: arriving late, non-attendance or any amendments made to the booking of the session. Please review your booking summary carefully and double check timing, number of tickets, and activity type chosen before proceeding to payment.

- Gravity regular sessions policies might be applied to VIB membership in addition to VIB membership policies signed before purchasing.
- Gravity vouchers of any kind are printed with a date of expiry. No refunds or complimentary vouchers will be made in case of losing or not using the voucher pre-expiry.

- Gravity slushy cups are sold with unlimited refill self-service policy during and limited to the same date of purchase. Losing the slush wristband or the cup bares no refund or complimentary cups.

Groups/ Parties/ Full Park bookings:

- Unconfirmed reservations are valid for 48 hours since provided date.
- No response or confirmation within the provided deadlines result in automatic cancellation of reservation.
- Quotation provided based on given details and could change if information changes. Reservation confirmation is done via 50% deposit within 48 hours from booking date. All quotations are valid for 48 hours from provided date.
- Rebooking after automatic cancellation due to delay in confirmation can result in price change.
- Rescheduling your reservation is valid until minimum a week prior to the booked date. Cancelling the reservation is accepted with full amount deposit refund within 24 hours of conducting deposit payment.
- Cancellation post 24 hours is accepted as store credit refund.
- Cancellation within a week of the reserved date bears no refund.
- Refunds are conducted via bank transfers. If you are eligible for a refund, you will be requested to fill a refund form. After which, bank transfers are conducted within a period of 5-10 business days.
- Number of participants joining the event must be confirmed within 48 hours from the booked date.
- All toddlers (5 years and under) must be accompanied at all times by an adult (16+) Each adult can accompany 2 toddlers at a time.
- All participants must have a valid safety agreement which is filled in store at arrival. Gravity safety socks are provided to paid participants with wristbands only.

Food & Beverage:

- No outside food and beverage may be brought into Gravity premises without prior permission from either events coordinator or park manager.
- Combo meal vouchers can only be purchased aside to an activity session. Redeeming combo meal vouchers is done through Newtons cashier.

- Combo meal vouchers cannot be used for delivery applications or pick up orders. If you receive food that is different from your receipt, we sincerely apologize. For dine-in orders, please show your receipt to the attending supervisor to make it right for you. For orders via delivery applications, contact Newtons restaurant via phone call or Whats App on +966 55 042 8884 with a proof to be able to assist you sufficiently.

Gift Cards:

- Gift Cards are valid for 12 months from charging date.
- "VIB" Gift Cards cannot not be accepted for payment associated with Birthday Parties.

FEEDBACK PROCESS:

At Future Fun Trading Company we are dedicated and passionate about delivering a world class service to all of our customers whether it be prior, during and even after your visit.At Future FunTrading Company we understand and appreciate the importance of all feedback and welcome ALL comments regarding your visit to any of our venues.To ensure we are able to deal with your feedback appropriately please contact the email address below within 4 weeks of your visit to our venues.We regret that we are unable to assist with any feedback after this time.

All feedback should be sent to enquiries.khobar@gravity-ksa.com and please include the following information in your email:

Your full name
Your contact number
Booking reference number or proof of purchase.

Our Customer Service Centre is available daily, from 9:00 am until 6:00 pm. Please be advised that it may take 3-5 business days to respond to your feedback, this may be due to any investigative work that would be carried out.

Future Fun Trading Company is committed to saving our environment and will therefore only accept feedback via email.

Thank you for taking the time to contact Future Fun Trading Company.

 

DELIVERY POLICY
We provide our service to you, at our site, at the time you have booked, whether or not the booking was made through our web-based services or directly at our premises.

Socks that are ordered on-line are to be collected from us when you visit our premises.
 


GIFT CARDS
Gift cards ordered on-line are issued with an e-voucher which can be exchanged for the gift card when you visit our premises. Gift Cards are valid for 12 months after which they will expire.
‘VIB’ Gift Cards cannot not be accepted for payment associated with Birthday Parties.

All credit card details are entered on a secure page and are transferred using the SSL encryption method.

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